Refund policy

Not the perfect match?

Your Soraé piece is meant to make you feel confident and connected. If that connection isn't there, you have the right to cancel or return your jewellery within 30 days of receiving your order. This goes beyond the statutory return period within the EU, because we want you to take your time and decide with confidence whether it truly feels like you.

We're here to make things easy for you. You can choose a refund, exchange your piece, or opt for store credit — with a little extra added as a thank you if you prefer that option. As a young brand, we're not yet able to offer free returns, so return shipping costs are the responsibility of the customer unless your item arrives faulty or damaged.

Return conditions

To be eligible for a return, your piece must be:

  • Unworn and unused, with no signs of wear or scratches
  • In its original condition, with any tags still attached
  • Returned in the original Soraé packaging

We're unable to accept returns on:

  • Personalised or engraved items
  • Items showing signs of wear, damage, or alteration
  • Sale items and gift cards

How to return your jewellery

  1. Notify us of your return within 30 days by clicking the button above or emailing hello@sorae.nl with your order number and reason for return.
  2. We'll provide you with the return address once your return has been registered.
  3. Pack your item carefully in its original Soraé packaging and send it to the address provided.
  4. Once we've received and inspected your return, we'll process your refund. Please allow up to 5–7 business days for the refund to appear on your original payment method.

Return shipping costs are at your own expense. Items sent back without a return request will not be accepted. For any questions, reach us at hello@sorae.nl.

Because in the end, it's not just about jewellery — it's about you feeling happy and comfortable with your Soraé piece every time you wear it.

Damage and issues

Please inspect your order when it arrives. If something is defective, damaged, or incorrect, contact us and we will make it right.

Exchanges

To exchange an item, return it and place a new order once your return has been accepted.

Refunds

Once we receive and inspect your return, we will let you know whether it has been approved. If approved, you will be refunded within 10 business days to your original payment method. If more than 7 business days have passed since your return was approved, please contact us at hello@sorae.nl.